The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Russell F.09-07-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2024
Brought My 2024 GTI which I purchased from the dealership
in for 20,000 miles service as well as repairing a flat tire, a tire rotation and an inspection
the tires were never rotated. Nobody ever told me that they were never rotated, but after I had to bring the car back two days later, because the same tire continued to leak air I asked the service writer since I was about to go away for the weekend now I was bringing my car that I had just picked up to the dealership back to the dealership with the same repair I had brought in for initially if he could rotate the tire since they were never done and check the balancing of each tire and adjust if needed . He told me that would be extra. Didn’t seem like much to ask considering my weekend plans had been completely altered because the car was never fixed properly the first time. Very matter of fact, attitude didn’t leave me with a good taste in my mouth. He then called me back and told me that the patch on the tire would not hold. And that I needed a new tire at the cost of just under $300 He obviously didn’t even read the previous repair report because he asked me who did the initial patch on the tire. I told him Volkswagen of Nanuetand I have a wheel and tire package that I purchased for almost $1000 when I purchased the vehicle.
09-08-2025
Thank you so much for bringing this to our attention. We will be in touch soon to rectify the situation. Thanks again for giving us the opportunity to service your VW -The VW Nanuet Team
James C.09-07-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Both 10k and 20k service they only changed the oil, but wrote on bill all services done....tired rotation, pressure checked, roof drains lubed
09-08-2025
Thank you so much for bringing this to our attention. We will be in touch soon to rectify the situation. Thanks again for giving us the opportunity to service your VW -The VW Nanuet Team
Munsoor A.09-06-2025
TYPE:ServiceMODEL:JettaYEAR:2019
Excellent customer service and very courteous customer service rep0
09-06-2025
We promise to continue to serve you at the highest standard! And thank you so much for your patronage. With clients like you, you make it easy =) -The VW Nanuet team
Denis L.09-06-2025
TYPE:SalesMODEL:TiguanYEAR:2025
The sales person Tammy and the manager Colin made the whole process hassel free took care of everything couldn't be happier
09-06-2025
It was our absolute pleasure to help you get into your New Tiguan! Thanks so much for taking the time to leave this review. Drive Safe and Enjoy the New Tiguan! - The VW Nanuet Team
Munsoor A.09-04-2025
TYPE:ServiceMODEL:TaosYEAR:2022
VW rep provided excellent service and acted very professionally
09-05-2025
Thanks you so much for this great review! We promise to keep you safely on the road for years to come =)
-The VW Nanuet Team
Catherine M.09-01-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Having my car serviced was a comfortable experience. The people were very nice and very friendly. I would recommend having your car serviced there to everyone.
09-02-2025
We promise to continue serving you at the highest level for years to come and be your go-to VW Store!
Thanks so much for taking the time to leave us this review =) -The VW Nanuet Team
Phil G.08-29-2025
TYPE:ServiceMODEL:TaosYEAR:2023
Always ask for Chris if you go for service. Great guy and always on top of his game
08-29-2025
Thanks so much for taking the time to leave us this great review. We promise to keep you and your family safely on the road for years to come =) The VW Nanuet Team
Sang S.08-21-2025
TYPE:SalesMODEL:TiguanYEAR:2025
Hassle free 123 easy. Thanks again. New manager Colin and staffs were very professional. Well satisfied with new tiguan 2025 R.
08-22-2025
Thank you so much!! It was truly our pleasure helping you get into your New Tiguan! Looking forward to being your go-to VW Store for years to come - The VW Nanuet Team
Chaim R.08-21-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Great service
08-22-2025
Great Customers Make it Easy to Give Great Service! Thanks so Much for being a valued member of the VW Nanuet Family. Drive Safe and Enjoy the Ride -The VW Nanuet Team
